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"Maureen is a highly motivated associate that I worked with for more than twenty years while working for AT&T, Lucent Technologies, and Avaya. She is aggressive, innovative and very dedicated to the company and businesses that she supports. Her professional domestic and international management and language skills are superior and have been of invaluable assistance on projects initiated as well as supported by her. Her abilities in the areas of problem resolution such as global corporate communications strategies have made her a very valuable asset to our business as well as customers who were purchasers of solutions she offered as an owner of her own business. I would highly recommend her to anyone looking for a strong solution provided by a dedicated individual to their business needs." Gene Nelson, Director EMEA Technical Support/Services , Avaya Communications, retired.
“Maureen helped my company American Express assess and analyze our telecom needs and to recommend a comprehensive solution to reduce cost and improve service levels. We again contracted with Maureen when we moved offices to prepare a complete telecom solution for our new office. We were very satisfied with the results and saved subtantially versus our provider prior to the move. Top qualities: Great Results, Personable, Expert " Jonathan Knaus is former CFO of American Express International and currently VP of Western Union, Russia/CIS "My collegue, Jonathan Knaus has written about the creative work that Maureen and her company did for American Express two times in the telecom area. Her company, under her leadership, was responsive and creative to meet our needs during a very dynamic and sometimes chaotic period of develpment in Russia's transition from state controlled telecom's business to one of "free market" where there were quite a few vendors that promised the world but in the end, results were rarely met. Maureen and her staff understood our complex needs and negotiated with the most reliable vendor who would deliver what was promised at rates that were very attractive. As prices continued to fall, she took the initiative to go back to the vendor and sent even more favorable pricing at no cost to us." Maureen delivers what she promises and even more. Dick Weden General Director, American Express Russia -1995 to 2004.
“Maureen Kelsey is a high-level professional, with the expertise and many accomplishments in various fields – technology, management, education. She is passionate about what she does, and she always achieves great results in her work. Being an American citizen with extensive experience of working in Russia and Italy, Maureen is a perfect person for any multinational working environment.” Anna Chentsova, International Marketing Project Manager, Akella, Moscow, Russia
Selected as #1 Best Answer for Business and Organizational Development on Linkedin Question: Is your technology or IT operation profitable? Would you like it to be? Asked by Karim Hyatt, CEO at OFFTwo Ltd., Brighton UK Having 14 years of experience abroad (Europe, Russia and Central Asia) providing outsourced business management and technology consulting and client site support for Fortune 500s, European and key Russian companies, as well as prior 10 years of leadership roles with AT&T Information Management Services, I can offer with certainty that this problem exits universally. Far too often the 100s of executives and top management I interviewed as part of an organizational and consensus building approach felt intimidated and were more than a bit scared of their technology departments. Always, the common theme was that these tech folks had a mentality that the business exists for them, rather than the other way around. Coming from a technical background groomed by AT&T and later, the US Department of State, I always spoke in business terms. My key advantage was as a highly skilled translator for business. My experience demonstrated that far too often these departments are left with management that lack business understanding to the extent that often they implement programs, applications... without grounding in the business needs at present and looking forward. On the business management side, the too busy and lack of understanding of the technical aspects results in frustration, a cloud about what exits and what they need and the ability to ground all this with cold and warm data which are both necessary. I always told the interviewees, both business and IT management, that the business leaders were the experts and that their feedback was hugely important about the requirements to which IT should work on in a sysematic, measurable and innovative approach. For a long time, business and technology go hand-in-hand with business at the forefront and competent, experienced business technology management. To this extent, the companies are missing the boat. Rather than hire people who understand business, they prefer to hire people who have indepth techie backgrounds, certificates and what we used to call at AT&T bell heads. The IT leadership should be more business management and innovation driven with the techies under their orchestration. My best regards, Maureen Kelsey
On Linkedin Dave Guerra, Popular Keynote Speaker and Author of Superperformance: New Profound Knowledge for Corporate Leaders, Houston, Texas wrote: Maureen,
Great answer! Wise words and knowledgable. Regarding systems thinking this has been a particular influence for me as well.
Would love to link with you, also invite you to join my linked in group in Superperformance, based on a view that process and culture must be viewed as hemispheres/having equivalency for optimization of organizations.
If you are interested please send me a linked in invite to dave@corpusoptima.com
Blessings,
Dave
On 3/27/08 12:39 PM, Maureen Kelsey wrote:
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Dear Dave,
I have very recently returned from 14 years abroad as a business owner and manager in emerging markets.
My response would be based on 10 organizational guidlines and the experience of following those within my organizations as well as with Fortune 500s, European and even key Russian companies.
An organization is a system and requires "system thinking". This term describes the awareness that one cannot consider events in an organization in isolation. Any change in one part affects the whole, not simply how individual events affect things on a local level. Consider a mobile with all its connected and integrated parts. Touching one part of the mobile causes the entire mobile to move or shift, synchronous with all other parts.
Mobilizing the system or organization's energy in the same direction, simultaneously or synchronously and outward to the customer, frees the organization to achieve high levels of quality, reliability and customer satisfaction.
A learning organization is essential and one that can develop and use knowledge to make change for the better. There are 10 guidelines to consider in achieving a learning organization.
Following these guidelines not only produces increased client retention through higher levels of satisfaction and winning new clients but also creates a workforce that is truly innovative and significantly more satisfied.
So, in summary work and spirit are equally important although it is the approach above that goes to the root of the organization allowing it to be truly learning and thus innovative.
My best regards, Maureen Kelsey
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